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Frequently Asked Questions

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  • Where can I find the most recent government advice?

    Government Updates on Covid- 19 - Government Coronavirus Website

    Useful Links
    For up to date NHS advice click here

    Department for Education - The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
    Phone: 0800 046 8687 Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)

  • Is Grove Primary School open?

    Yes, from January 2021 the school is open to key workers' children. Parents and children can contact the school by emailing the school office at admin.groveprimary@redbridge.gov.uk

  • Can my family get tested for Covid-19?

    The Government has opened up coronavirus testing to all adults and children over five who have experienced any of the following coronavirus symptoms:

    • A new continuous cough
    • A high temperature
    • A loss of or change in normal sense of smell or taste

    It will enable those with symptoms to find out whether they have the virus. To book a test, or for more information CLICK HERE

  • How can I keep my child safe online during Covid-19?
  • What are the symptoms of Covid-19?

    The main symptoms of coronavirus are:

    • a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
    • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
    • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
  • What happens if my child or someone in my household or support bubble is showing symptoms of Covid-19 symptoms?

    If your child or someone in their household or support bubble is showing COVID-19 symptoms:
    Do not send your child to their nursery, childminder, school or college.

    If your child has developed symptoms at home, the school/childcare must not accept your child until they have had a negative COVID-19 test result or have isolated for 10 days.

    If your child develops symptoms whilst at the school or childcare provider, they will contact you and ask you to collect the child immediately. You will be advised to isolate and get a test for your child. Your household and support bubble must also stay at home until they have had their result.

  • What will the school do if a child or member of staff receives a positive Covid-19 test result?

    They will ensure that the child or staff member who has had a positive result does not return to the setting for 10 days from the start of symptoms. They will follow any additional advice provided by Public Health and local Health Protection Teams.

    Any child/staff member who has been in close contact with the confirmed case will be notified by the school/childcare provider and asked to self-isolate for 14 days from the confirmed case’s first day of symptoms.

  • What should I do if my child is unwell but is not displaying Covid-19 symptoms?

    Where a child has an illness that does not display COVID-19 symptoms, or has had a negative test and is still unwell, you will be expected to follow the schools/settings usual sickness policy.  For example, this may mean keeping the child at home for 48 hours from their last episode of fever or vomiting and until they are well enough to return.

    Where a child has had a negative COVID-19 test, they are not required to have a further test for the same episode of symptoms.

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